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What is an SLA?

An SLA, also known as "Service Level Agreement", is an agreement in which we make agreements about response times in the event of an outage. This is an addition to our service contract.

In the SLA, we make clear agreements so you know exactly what to expect from us in the event of an outage.

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Maintenance

Accidents happen

Just like a car gets an inspection every so often and your laptop (of course, exactly when it's inconvenient..) installs the latest Windows update, the technology behind your website is also constantly evolving. With a website, you're also dependent on external factors such as web browsers or plugins used.

All these components are constantly being updated and optimized, for example for security reasons or user convenience. That's great, of course, but there's also a downside to these constant improvements; a new update or outdated plugin can easily cause a functionality on your website to stop working properly or even fail. Should this be the case, Get Interactive will get to work to fix it for you as quickly as possible.

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Purpose

The Purpose of an SLA

In our service contract, we've described the general service conditions of Get Interactive. An SLA is an addition to this service contract with specific agreements in case of an outage or critical problem.

In the SLA, we document the response time in case of an outage with clear agreements about response and resolution time so you know exactly what to expect from us.

Go for SLA!

We always strive to give you the best service. However, we know that some companies like to see the agreements in writing. We always customize our SLA, as no two customers are the same.

Curious about the possibilities and our service? Feel free to contact us.

Get in touch
Link met Jeffrey (Technology Director)