SLA: Service Level Agreement

What is an SLA?

An SLA, also known as a “Service Level Agreement”, is an agreement in which we make agreements about the response times in the event of a malfunction. This is an addition to our service contract.

Accidents happen

Just like a car gets a check every so often and your laptop installs the latest Windows update (of course exactly during a time it’s inconvenient…), the technology behind your website is also constantly evolving. With a website you are also dependent on external factors such as web browsers or plugins used.

All these components are constantly updated and optimized, for example for security reasons or ease of use. That is nice, but there is also a disadvantage to these constant improvements; a new update or outdated plug-in can cause a functionality in your website to no longer work properly or even crash. If this is the case, Get Interactive will solve this for you as quickly as possible.

"In the SLA we make clear agreements so that you know exactly what to expect from us in the event of a malfunction."

The purpose of an SLA

In our service contract we have described the general terms of service of Get Interactive. An SLA is an addition to this service contract with specific agreements in the event of a malfunction or critical problem.

In the SLA we record the response time in the event of a malfunction with clear agreements about the time it takes for us to solve your issue so that you know exactly what to expect from us.

I’d like an SLA!

We always strive to give you the best service. However, we know that some companies would like to see the agreements on this written out.

At Get Interactive we love customization; after all, no customer is the same. That is why we always tailor our SLA to our customers. Are you curious about the possibilities and our service? Please contact us