The existing CLA was a static and cluttered document; an interactive solution was needed.
Teachers and other staff in MBO
A customized interactive document full of useful options, readable with a cup of coffee on the couch.
The challenge of MBO CAO
MBO Netherlands previously used a comprehensive PDF containing all terms and conditions of employment. However, as with almost all large PDF files, a functional table of contents was missing, resulting in considerable scrolling. As a result, the user experience was far from optimal. With a new CLA, the need arose for a revised presentation that would make the CLA clearer and more accessible.
In order to improve the experience for its users, MBO CAO was looking for a more effective solution, for example in the form of a new website or (web) application. Because of Get Interactive’s previous involvement in the world of education, we were selected to take on this challenge. Our extensive experience enabled us to achieve a great result.
Our plans
Our advice was not to use an application, but rather to put the full focus on a suitable website, partly from a cost-saving perspective. After we sent some sketches and designs, we got to work.
By using a dedicated website for employment conditions, readers can always count on the most up-to-date information. Moreover, we were able to directly ensure that reading the large amount of information on a cell phone is now no longer a problem and make everything more intuitive.
One of the first requirements was a clickable table of contents. After all, endlessly scrolling through a PDF and depending on a weak search function was not very user-friendly. In the new design, it is possible to click on chapters to go directly to the appropriate section.
We have also added advanced search functions, allowing users to search directly in the CLA, for example, for topics such as leave or salary information. Moreover, we have made everything measurable, which is not only convenient for the client, but also for the user, who now has quick access to the “most read” parts.
Besides improving the digital accessibility of the information by taking into account the W3C and WCAG guidelines, we have also made some changes to its presentation. Footnotes allow tooltips to be used to explain topics in more detail, without the need to further expand the CLA. We have also provided user-friendly tables, both in terms of management and use.
The CLA is now visually clear, interactive, suitable for mobile and can be read through at a pace that suits the reader. With all these changes, it is now possible to easily go through the CLA on the couch with a cup of coffee.
