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ons",[332],{"_slug":333},"\u002Fover-ons",[],[336],{"_id":337,"title":338,"menu_items":339},"afd27dab-a93d-4586-a22e-d77e0eb11e80","Footer bottom",[340,347,354],{"_id":341,"title":342,"link_to_page":343,"link_to_custom":27,"children":346},"33397a87-34bf-4e62-86a7-e8fee5486b32","Toegankelijkheid",[344],{"_slug":345},"\u002Ftoegankelijkheidsverklaring",[],{"_id":348,"title":349,"link_to_page":350,"link_to_custom":27,"children":353},"70d74193-67a6-4eaf-a5a4-aa9b14194546","Privacy- & Cookiebeleid",[351],{"_slug":352},"\u002Fprivacy-en-cookiebeleid",[],{"_id":355,"title":356,"link_to_page":357,"link_to_custom":27,"children":360},"36a19d3f-72dd-433e-b62c-a2c332d84aee","Algemene 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Op deze pagina leggen we uit hoe onze helpdesk werkt en wat je van ons kan verwachten als je een supportverzoek indient. Onze support desk is op werkdagen bereikbaar tussen \u003Cstrong>9:00\u003C\u002Fstrong> en \u003Cstrong>17:00 \u003C\u002Fstrong>via \u003Ca href=\"mailto:help@getinteractive.nl\">\u003Cstrong>help@getinteractive.nl\u003C\u002Fstrong>\u003C\u002Fa>.\u003C\u002Fp>",{"_id":372,"url":373,"name":374,"alt":375},"d2e81b69-e746-44a6-b4e7-2e7085d9c12d","\u002Fimages\u002Fpages\u002Fklwa6qlc1wj-digitale-strategie-wat-we-doen.webp","digitale-strategie-wat-we-doen","Illustratie van de helpdesk en support van Get Interactive",{"row_items":377},[378,384],{"__typename":379,"_id":380,"id":27,"background":381,"subtitle":27,"title":382,"text":383,"ctas":27},"RowText","ccfcf4e4-739a-4022-801c-9906bd33774d",true,"De status van je ticket","\u003Cp>Get Interactive werkt met tickets; voor elk supportverzoek dat je indient via de mail maken we automatisch een ticket aan met daarin alle relevante informatie.\u003C\u002Fp>\u003Cp>Aan deze ticket hangen we door het process heen verschillende statussen. In de tabel hieronder leggen we uit wat elke status betekent.\u003C\u002Fp>\u003Ctable style=\"width: 100%;\">\u003Ctbody>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">\u003Cstrong>Status\u003C\u002Fstrong>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">\u003Cstrong>Omschrijving\u003C\u002Fstrong>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">Wachtend op ondersteuning\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">We hebben je ticket ontvangen en ons Support Team zal spoedig aan de slag gaan om dit probleem op te lossen. Indien we nog extra informatie nodig hebben zullen we dit opvragen.We zullen je informeren als we jouw ticket actief in behandeling hebben genomen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">In behandeling\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">Ons Support Team is aan de slag gegaan met je ticket. We doen er alles aan om deze ticket zo snel mogelijk voor je op te lossen.We zullen je informeren als er verdere actie is ondernemen op de ticket. Als je ondertussen nog vragen hebt, kan je reageren op de bevestigingsmail.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">Wachtend op klant\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">We hebben extra informatie of bevestiging van je nodig om deze ticket af te ronden. Dit kan betekenen dat het probleem ons niet helemaal duidelijk is, of dat we graag bevestiging ontvangen dat de ticket naar wens is opgelost.De ticket wordt automatisch gemarkeerd als ‘Opgelost’ als we binnen 72 uur geen antwoord op dit verzoek hebben ontvangen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">Opgelost\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">Ons support Team heeft je ticket gemarkeerd als opgelost! Mocht er toch nog iets mis zijn dan is het mogelijk de ticket te heropenen door hierop te reageren. Een van onze medewerkers zal dan zo snel mogelijk met een reactie komen en waar nodig actie ondernemen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">Geannuleerd\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">De ticket is geannuleerd, bijvoorbeeld omdat deze dubbel is ingediend of omdat we persoonlijk al contact hebben gehad. Klopt dit niet of heb je een andere vraag? Neem dan even contact met ons op.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 27.9249%;\">Gesloten\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 71.9955%;\">De ticket is opgelost of geannuleerd en daarom officieel gesloten.Klopt dit niet of heb je een andere vraag? Neem dan even contact met ons op.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>",{"__typename":379,"_id":385,"id":27,"background":381,"subtitle":27,"title":386,"text":387,"ctas":27},"f4de9c48-0ee0-490d-9d9b-7ba862694271","Prioriteitsniveaus","\u003Cp>Get Interactive stelt de prioriteit vast op basis van impact en urgentie.\u003Cbr>Voor calamiteiten en werkzaamheden wordt een uurtarief gehanteerd van € 125,- excl. BTW.\u003C\u002Fp>\u003Cp>Behoefte aan meer dan onze standaard SLA? Neem dan contact met ons op om de mogelijkheden te bespreken.\u003C\u002Fp>\u003Ctable style=\"width: 100%;\">\u003Ctbody>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">\u003Cstrong>Niveau\u003C\u002Fstrong>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">\u003Cstrong>Omschrijving\u003C\u002Fstrong>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">Urgent\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">Het incident zorgt voor een serieuze negatieve uitstraling; bijvoorbeeld: \u003Cbr>- Een foutmelding in het website onderdeel of in de applicatie, en de applicatie werkt in het geheel niet; \u003Cbr>- reactietijd is binnen één werkdag; \u003Cbr>- hersteltijd is binnen één werkdag.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">Hoog\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">Het incident zorgt voor een matige negatieve uitstraling; \u003Cbr>- Een foutmelding in de applicatie of de applicatie werkt niet door het incident kan de gebruikers kunnen sommige taken niet uitvoeren maar het merendeel wel; \u003Cbr>- door het incident kan een klein gedeelte van de betrokken gebruikers niet werken; \u003Cbr>- reactietijd is binnen één werkdag; \u003Cbr>- hersteltijd is binnen twee werkdagen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">Gemiddeld\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">Het incident zorgt voor enige negatieve uitstraling; \u003Cbr>- Er verschijnt een foutmelding. Gebruikers kunnen wel gebruik maken van de pagina of website onderdeel; \u003Cbr>- reactietijd is binnen twee werkdagen; \u003Cbr>- hersteltijd is binnen vijf werkdagen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">Laag\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">Het incident zorgt voor een minimale negatieve uitstraling; \u003Cbr>- De pagina of -onderdeel wordt niet zoals bedoeld weergegeven, maar alle pagina’s zijn bereikbaar en\u002Fof applicaties werken normaal; \u003Cbr>- reactietijd is binnen twee werkdagen; \u003Cbr>- hersteltijd is binnen 14 werkdagen.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">Verbeterpunten en ontwikkelingen\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">Opmerkingen, verbeterpunten, suggesties en nieuwe ontwikkelingen. \u003Cbr>- Realisatie van ingrijpende suggesties zal in overleg nader besproken worden. \u003Cbr>- Werkzaamheden in deze categorie vallen buiten het servicecontract. Vooraf zal een begroting worden opgesteld, na goedkeuring van de begroting (door de opdrachtgever) zullen de werkzaamheden worden ingepland.\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd style=\"width: 26.0156%;\">\u003Cbr>\u003C\u002Ftd>\u003Ctd style=\"width: 73.9048%;\">\u003Cbr>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>",{"title":389,"text":390,"indexable":381},"Helpdesk & Support - Get Interactive","Leer hoe onze helpdesk werkt. Get Interactive biedt snelle, transparante support via tickets op werkdagen. Ontdek wat je van ons kunt verwachten.","Page",{"nl":362,"en":363},1779829570477]